It's unfortunate that people like Petesei come here and don't actually tell the truth of what has happened and how his own behaviour lead to him being banned from both the forum and the store.
First Pete says that we don't care about his results, in reality he had ALOT of support and attempts to help him, on our forum Shannon wrote quite detailed posts, giving him customized advice and listening schedules and all Pete did was make excuses of why he can't do it, and near the end of his journal got more and more illogical.
Initially I got rid of his journal and posts, but I have recovered his posts and brought the thread back as proof, unfortunately I suspected he would attempt to do something like this due to his behaviour.
https://subliminal-talk.com/Thread-UMS-Journal--10692
Also there is the fact that Shannon sometimes almost writes novels to help members on the forum.
When a couple of members called Pete out on his behaviour and excuses, including me.. and not coming from any kind of malice.. but attempting to get him to see through it and hopefully create a shift in his excuses and move forward. He lost it, and made all kinds of threats through email, including legal threats over a simple thing of 'delete my forum profile'. And because of his behaviour and predicting future behaviour I have kept evidence of this.
When this happened I sent him a refund through paypal and I banned him from the forum and store for his behaviour. He then told me after getting a refund that he does not want a refund.. and he sent the money back. Again Pete, I have evidence of this to disprove your accusations.
Proof I sent a refund.
Recently I got a couple of emails from Pete, that were a little unusual. Yes it was him attempting to apologize, and even literally said "I don't expect a response'. I decided to just leave it knowing from past behaviour if I said anything about how he had behaved and how we obviously won't put up with threats and such that he would again overreact, which was proven only a few days later when he did exactly that.
Pete then sent me an email basically accusing me of 'not being a good christian' and attempting to blackmail me into sending him another refund, and if not he would 'write it all up online'. I replied to him and let him know that frankly that's fine, and if he does so I will post the actual evidence to prove that he isn't being truthful.
To say we don't care about peoples results is completely false. If you had seen some of the long email responses i've sent to people, my replies to Pete answering his questions, plus Shannon's massive posts focused on helping people on the forum, the sheer amount of hours Shannon puts into upgrading programs so they work for more people.. sometimes spending literally months or more on figuring out how to make a certain upgrade work better for people then you would see differently.
Yes, for some people the programs don't work such as in this case. And when that happens Shannon will first try to help them by adjusting their listening, time off and such. And still if they use it as described then they are welcome to get a refund as per our policy and we have no issue doing so, proven by the people we have refunded in the past and proven by my screenshot above that I sent Pete a refund. But it costs us fees every time and paypal no longer refunds those fees, and suddenly when I don't 'accept Pete's apology' he wants a refund that he already originally got but sent back telling me "I don't want it".
And then he sends other emails now threatening blackmail if he isn't given a refund. The sad thing is he is well within his rights to get a refund, BUT all of this behaviour is unneeded and unwarranted, as is the lying. If it was up to me, because of how he has acted and treated us I wouldn't send a second refund, but Shannon has asked me to send him another one.. isn't Pete lucky that Shannon just doesn't care! ;)
Personally *I* am disappointed to have somebody who we have attempted to help quite alot, who actually DID get a refund but rejected it to now come and attempt to lie because of what I can only guess is his ego being hurt for being called out on excuses.
Pete is welcome to post any screenshots of my emails to him, including my last response telling him that I would respond with proof. But he won't because posting any of those would prove further what i'm saying here.
EDIT: I also forgot to say that Pete must hate us so much that during all this after getting banned from the forum, not long before he made this post he created a SECOND account on our forum which is against our rules and got caught doing so. Funnily enough he neglected to mention so here.