(04-06-2022 1:59 PM)chris92paris Wrote: The european branch in Bulgary is closed for a few weeks as Silvia is having a baby
Next Time call her directly as I had the same issue to apply the discounts but she helped me to still get the discounts
Both branches also send you free samples ;)
Until she comes back you have to order on the US site
I m in France and wasn t taxed by the customs and ordered a few times from the US as some products weren’t available on the European site …
In the past I ve been taxed occasionally but not from phero vendors and I think it was when I was paying extra shipping cost with fedex priority shipping
The extra taxes weren’t collected by the customs but by fedex priority directly and they were saying for customs …
However I wasn t taxed using standard shipping or ups ;)
Maybe this custom tax depends on your country
In doubt the best is always to call the vendor to ask him if your country will apply a customs tax or if depends on the shipping carrier (standard or priority) …
Usually they will help you as they have feedback from each countries
Calling directly about the discounts and special deals is probably a good option, when the EU hub is operational again.
But they still don't have everything in stock there, so some products can only be ordered from the US.
Shipping companies are allowed to collect taxes for the customs. They don't keep it themselves, but have to give it to the state. (Though: they can collect and keep their handling costs to assess the taxes, which can be higher then the taxes themselves.)
In The Netherlands I was taxed for every Pheromone XS shipping fron the US, the last five years. Even over shipping costst I had to pay taxes. (Although I hardly ever have shipping costs with this company, because PXS does offer free shipping above some amount.)
As I was trying to say: PXS is the only vendor, that always puts a customs declaration on a package, with the full amount spent. Very professional, of course.
Apparently the customs (or the shipping companies, as a stakeholder for the customs) do check these official declarations. (Which is their job, so they should do that.) When they check and see a value, they have to tax this with 21%.
So, when I order from the US hub to The Netherlands, I always have to pay 21 euro extra, for every 100 spend. So, when the package arrives, it is taken hostage, until I pay this taxes.
Good thing to consider, when you order from the US hub to The Netherlands (and probably other EU countries, as the laws are the same there). I do not want to discourage anybody to order, the products of PXS are also worth the 21% extra costs, but it is good to keep in the back of your head.