(10-17-2011 1:25 PM)PheroDemon Wrote:  I never judge a company based off whether they give free things. I might be pissed if their customer service sucks. Every company should be able to do 3 basic things:

1) Have a decent workable product.. live up to their claims.
2) Customer service: cover the basics of selling and getting a product to you
3) Doing a followup on customer service for a refund or replacement or shipping error
if things go wacky.

What if they claim on giving sample packs with every order then single some people out?. If you want to give out sample packs, you should treat everyone the same. Now if it is given out as some sort of reward, then that's a different story

Guess so. I guess it depends on what expectation you go for. I personally don't like to set myself up for disappointment. Thats why I never look for freebies or a handout, why I not only don't accept something from someone, but give anything either, without knowing what I'm getting myself into. For personal relationships thats good for knowing how you establish the relationships, but thats beyond the bounds of the point I made.

The sample packs are no big deal as i have plenty products to play with.
But twice tells me they dont care about sending them to me.
Maybe if they knew I posted here they would have. Too bad for them.
I didnt and wont email demanding or requesting anything as i dont care, just recording my experience.

Love Scent explicitly offers sample packs with orders, so not including them is unacceptable. If it were simply customary for them to be included, the issue would be different.

They probably get so many orders because their so well known, that they can afford to not care. Kind of happens when operations get bigger. Thats why I expect less personal treatment or customer service from those who are more into mass production.

yea the only time i order from them i didn't get any samples but i do see them listed on their page i guess they rather sell them than give them out.

OK I think the problem was that I replied to an email instead of sending a msg through the website system while logged in.
I had a problem with another order, and it was fixed immediately going through the website.
And I did eventually get a sample pack, which has been sitting unopened for a while now lol.

Love Scent has never disappointed me.

When the cap on my Alpha 7 bottle cracked, I made a post asking if it was possible to get another cap. Tammy sent me two 5 ml. roller ball bottles for free.

When my bottle of Edge arrived only half full, I made a post about it. Bruce sent me another bottle that was full...and he told me I could keep the half full bottle.

Love Scent has always been top notch and straight up with me. It is always a pleasure to do business with them.

Now that I think about it I've never received samples like the other vendors do with my orders either

I look at it as stupidity bounding on a Darwin award. Every time I order from Steve I get not only the sample I request but at least one I didn't. Bottom line is I've ordered 30ml upgrades on two unrequested samples already. I've still got 3 or 4 I haven't tried as well as one more product I know I will order a 30ml of. Sure something like BW will jump the line but Steve has turned me into a loyal customer simply by puppy dogging his products to me based on his belief in his art. Beyond that because I use his stuff I talk about his stuff more often then anything else. Even when I'm running someone else's product like BW I'm still talking about Xist, Taboo, Evolve & shortly about Flirt, Bliss and Cohesion...hell if he just broke down and sent me a sample of everything I'd proably buy everything within 90 days....more Kool-Aid please