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Does PT reply Emails From Customers?
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btwfragheadsMY
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Post: #11
RE: Does PT reply Emails From Customers?
07-02-2021 4:17 PM

(07-02-2021 3:05 PM)bonadzz Wrote:  Hi this is John from Pheromone treasures.

I'm seeing your almost daily updates about your order on this public forum yet i have gone through all my emails and records which line up with your posts and I can't find anything.

I have gotten no email from you, and also have gotten no paypal claims today and I simply can't figure out who you are.

So I'd like to help you and your issues with your order, but it seems you haven't contracted us about anything which you are claiming in your posts.

If you are having, issues you can contact us at pheromonetreasures@gmail.com and we can discuss your order.

Thanks,
John


Thank you John for your respond. It is always better late than never at all. I just send an email to the above address that you wrote. Hope you could help sort up my case ASAP.
07-02-2021 4:17 PM
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btwfragheadsMY
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RE: Does PT reply Emails From Customers?
07-02-2021 4:24 PM

By the way John, my dispute claim ID report of PayPal is here : PP-D-118295424. I filed it about 12 hours ago. PayPal told me via email, that my dispute report has been send to your side and I just have to wait for your respond.

Perhaps this would able to clear the air.
07-02-2021 4:24 PM
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bonadzz
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Post: #13
RE: Does PT reply Emails From Customers?
07-02-2021 4:30 PM

I will correspond with you via email to get everything sorted out. A public forums is not the place to do this.

Thanks,
John

You show love, you get love

https://www.pheromonetreasures.com Founder, Owner, Operator, Pheromone Expert.
07-02-2021 4:30 PM
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metaltree
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Post: #14
RE: Does PT reply Emails From Customers?
07-02-2021 9:39 PM

(07-02-2021 4:24 PM)btwfragheadsMY Wrote:  By the way John, my dispute claim ID report of PayPal is here : PP-D-118295424. I filed it about 12 hours ago. PayPal told me via email, that my dispute report has been send to your side and I just have to wait for your respond.

Perhaps this would able to clear the air.

I know it sucks to have an order delayed. But shit happens, the world is not perfect. Filing a dispute so early in the process is a dick head move. At least give the vendor a chance to fix the issue first.
07-02-2021 9:39 PM
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btwfragheadsMY
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Post: #15
RE: Does PT reply Emails From Customers?
07-03-2021 1:24 PM

19th June 2021 - order from PT via website PayPal.
19th June 2021 - received email contain receipt from PayPal.
22nd June 2021 - Not receive any email from PT. When I checked my order at their website, it is still in "processing" status.
24th June 2021 - Receive 1st email from Pheromone Treasure. They told me that my goods is complete, waiting to be ship out. They also giving me USPS Tracking Number.
26th June 2021 - It's been 48 hours since I received email from Pheromone Treasure containing tracking number. However USPS yet receive the parcel from PT.
In their recent email, PT informed me that it usually takes 24 hours for any updates in USPS system but it's been 48 hours now.
1st July 2021 - Been a week now. USPS seems doesn't receive the supposed parcel from vendor. When I checked the tracking via online, it is written there : "June 23, 2021
10:54 pm
Shipping Label Created, USPS Awaiting Item,
BARTLETT, IL 60103". No email respond from Pheromone Treasure team did I receive as yet.
2nd July 2021 - I filed my first report on PayPal resolution center. Let's see if Pheromones Treasure going to respond and react to my dispute claim. Try to email them however no respond. I just don't understand how they're running their business with this kind of attitude. Very bad customer service.
3rd July 2021 - Manage to established communication with John from Pheromone Treasure. He's really helpful and able to solve the shipment issue ASAP. I get the updates from USPS in just few hours. Felt relieved today. It might due to unidentified technical issue with PT's email, makes my earlier email didn't reach PT inbox. Couldn't say what is it but everything has been sort. Now just waiting for further tracking updates with USPS. I also has withdraw my reports earlier. Apologize to Pheromone Treasure. I didn't mean any negative intentions to yours, but it's just my concerns that I didn't get any respond and updates from your side beforehand (including USPS tracking). I hope in my next purchase in the near future, everything will go much smoothly.
07-03-2021 1:24 PM
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metaltree
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RE: Does PT reply Emails From Customers?
07-03-2021 7:11 PM

(07-03-2021 1:24 PM)btwfragheadsMY Wrote:  Couldn't say what is it but everything has been sort. Now just waiting for further tracking updates with USPS. I also has withdraw my reports earlier. Apologize to Pheromone Treasure. I didn't mean any negative intentions to yours, but it's just my concerns that I didn't get any respond and updates from your side beforehand (including USPS tracking). I hope in my next purchase in the near future, everything will go much smoothly.

Nice to hear things were resolved!

Smile
07-03-2021 7:11 PM
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bigboss
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RE: Does PT reply Emails From Customers?
07-23-2021 2:58 PM

Hey look he's alive and talking to customers. ;)
(This post was last modified: 07-23-2021 3:02 PM by bigboss.)
07-23-2021 2:58 PM
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