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Customer service
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Aroma Fero
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Post: #11
RE: Customer service
11-26-2018 3:39 PM

Hey, oncearound write me PM with Your details. I will check the tracking.

Usually if we ship by UPS than parcel should arrive in 3-4 days. Everything depends on UPS USA and how long they check documents etc..

If we ship by standard post, than it is difficult to say. In my experience the parcel can arrive in 1 week, sometimes 2, sometimes 3. At first all parcels reach US sorting center, from there parcel are being delivered to another cities/posts. So it depends and how fast sorting center works. I remember one time parcel reached USA in 4 days, but customer got the parcel just after 3 weeks.

Parcels to Central and South America usually arrives in 1 month or a bit more.

Paulius Samenas
Founder - Aroma Fero Europe
[Image: aroma-fero-best-pheromones-1.png]
11-26-2018 3:39 PM
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Sniggsy
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Post: #12
RE: Customer service
01-13-2019 6:07 PM

Absolute legends when it comes to delivering goods. Twice I've ordered from Aromafero now. 1st order arrived within 2-3 days, easily tracked through emails and ups.
2nd order a bit longer. Ordered Thursday, is due for delivery Monday. But still the communication and updates are amazing. I put the slight delay on the fact it's a weekend so completely understand.
I live in the UK so with all the "brexit" going on anyone would think it would be a nightmare, not at all straight through customs.
Haven't had the chance to talk personally over the phone yet but may do on third order (maybe a cheeky discount or free sample lol)
Legends! Will be my go to for most my mones for sure!
01-13-2019 6:07 PM
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Darklord
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Post: #13
RE: Customer service
01-14-2019 9:48 PM

Amazing service ordered on dec 31 received on Jan 10 with complete tracking and safe packaging thank you. Happy with this purchase will buy again
01-14-2019 9:48 PM
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Darklord
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Post: #14
RE: Customer service
01-19-2019 1:09 AM

When I login to aroma ferro site it says that it is closed from 16 th Jan any idea when they will be open for business
01-19-2019 1:09 AM
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Phaethon
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Post: #15
RE: Customer service
01-21-2019 5:23 PM

I just logged in to check and did not get the message you got. Maybe Paulius is back. If you want to make sure he's back just drop him a line. He's pretty quick in answering mails.
01-21-2019 5:23 PM
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Aroma Fero
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Post: #16
RE: Customer service
01-23-2019 2:29 PM

Hello, we are back sorry for those who had to wait orders Sad

Paulius Samenas
Founder - Aroma Fero Europe
[Image: aroma-fero-best-pheromones-1.png]
01-23-2019 2:29 PM
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Rampage
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Post: #17
RE: Customer service
03-01-2019 3:33 PM

Question....

Is the packaging innocent looking and what shows up on the bank statement ( have to pay using a joint account)

Thanks
03-01-2019 3:33 PM
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Darklord
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Post: #18
RE: Customer service
03-02-2019 12:20 PM

Packaging is awesome,secure and discreet it just shows as aromaferro.co.uk in the bank card statement
03-02-2019 12:20 PM
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Rampage
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Post: #19
RE: Customer service
03-02-2019 3:23 PM

Thats not a problem... i'll add credit to my own PayPal and buy using PayPal funds
03-02-2019 3:23 PM
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Aroma Fero
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Post: #20
RE: Customer service
03-14-2019 3:14 AM

(03-01-2019 3:33 PM)Rampage Wrote:  Question....

Is the packaging innocent looking and what shows up on the bank statement ( have to pay using a joint account)

Thanks

Hi, yes,

The package is discreet. No mention about pheromones if we talk about standard shipping and shipping to European Countries.

If we ship by UPS Express, outside Europe, for safety, we must add MSDS (material safety data sheet) near shipping label and invoice. MSDS shows to customs, courier company the product components where you can see, that pheromones are added to the product.

But most of the document is boring text.

We also add FAKE invoice. We write low product value (4-6 USD)

Sometimes Customer from Middle East countries ask us to remove label form the bottle, if there any nudity (Nude Alpha)


Do not know what shows in credit card statement. Seems DarLord is right.

On PayPal it shows only aromafero.

Paulius Samenas
Founder - Aroma Fero Europe
[Image: aroma-fero-best-pheromones-1.png]
03-14-2019 3:14 AM
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