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Customer service
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Spider-mone
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Post: #11
RE: Customer service
08-08-2017 6:36 PM

(08-08-2017 6:32 PM)DrChocolate Wrote:  I never had a problem with PT.

Me either. And I just made an order and it shipped yesterday.
But if others want to avoid this company that just means more swoon for me ... lol

Correct a fool and he will hate you; correct a wise man and he will appreciate you
08-08-2017 6:36 PM
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V-nice
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Post: #12
RE: Customer service
08-08-2017 6:44 PM

Is there some sort of ulterior motive going on around here?
"avoid this company"?

Hmmm, sounds fishy...also laughable.

"The man that knows he doesn't know, is a wise man."
08-08-2017 6:44 PM
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DrChocolate
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Post: #13
RE: Customer service
08-08-2017 6:48 PM

(08-08-2017 6:44 PM)V-nice Wrote:  Is there some sort of ulterior motive going on around here?
"avoid this company"?

Hmmm, sounds fishy...also laughable.

Am wondering the same.
08-08-2017 6:48 PM
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kocik2000
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Post: #14
RE: Customer service
08-08-2017 6:56 PM

49 days outside US, there could have been so many things that have gone wrong, customs etc. I believe those to be outside of PTs jurisdiction. Yes the tracking outside of US lacks, but again outside of PTs jurisdiction
I shipped stuff to my home country and have also saw no tracking when my package crossed the border. So really depends on the country (mine is considered third world according to eBay haha)

Everything you have mentioned is really not PTs fault in my humble opinion. Only thing I might slightly agree is John is somewhat slow on responding to emails with questions or returns. I believe he does those himself but leaves out of state/country often so whenever he gets back he takes care of it.
For orders I remember reading somewhere he has someone come by every day to ship the orders. Maybe he should get someone to take care of returns / exchanges as well or to answer basic questions
(This post was last modified: 08-08-2017 6:58 PM by kocik2000.)
08-08-2017 6:56 PM
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Spider-mone
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Post: #15
RE: Customer service
08-11-2017 2:52 PM

Just received my unscented swoon. Took 5 days to get to Canada ... pretty fast !

No need to worry when ordering from John !!

Correct a fool and he will hate you; correct a wise man and he will appreciate you
08-11-2017 2:52 PM
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DarkLord1
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Post: #16
RE: Customer service
08-11-2017 3:28 PM

(08-11-2017 2:52 PM)Spider-mone Wrote:  Just received my unscented swoon. Took 5 days to get to Canada ... pretty fast !

No need to worry when ordering from John !!

You do know why it arrived so fast......Because everyone loves Canadians, eh.

I pretend to be from Canada when I go to Europe.....And people seem to better respond to Canadian DL1 then American DL1.
(This post was last modified: 08-11-2017 3:28 PM by DarkLord1.)
08-11-2017 3:28 PM
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Spider-mone
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Post: #17
RE: Customer service
08-11-2017 4:03 PM

(08-11-2017 3:28 PM)DarkLord1 Wrote:  You do know why it arrived so fast......Because everyone loves Canadians, eh.

I pretend to be from Canada when I go to Europe.....And people seem to better respond to Canadian DL1 then American DL1.

what mones do you wear when you're pretending to be Canadian?? lol

Correct a fool and he will hate you; correct a wise man and he will appreciate you
08-11-2017 4:03 PM
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TheManInTheFedora
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Post: #18
RE: Customer service
08-11-2017 5:31 PM

When I had a question to PT, I got an immediate response when I contacted John via PM on this forum. For those that aren't aware, he goes by the name of bonadzz. If you look on the homepage of this site, you see that he has been on this forum just about everyday when you see the list of users who have visited within the last 24 hours.

Hope that this helps!
08-11-2017 5:31 PM
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BarefootOxford
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Post: #19
RE: Customer service
08-12-2017 10:54 AM

(08-11-2017 4:03 PM)Spider-mone Wrote:  what mones do you wear when you're pretending to be Canadian?? lol

I wear True Smugness in Maple Syrup scent. Crazy
08-12-2017 10:54 AM
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DarkLord1
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Post: #20
RE: Customer service
08-12-2017 11:22 AM

(08-11-2017 4:03 PM)Spider-mone Wrote:  what mones do you wear when you're pretending to be Canadian?? lol

I didn't wear pheromones during my trips. Maple leaf shirt and a pin on my bag or backpack.

The problem is that real Canadians would ask me where I was from. I would say something cryptic like "I really love Toronto". I do, by the way, but they would assume I was from there.
08-12-2017 11:22 AM
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