(03-08-2012 5:34 PM)xxx Wrote: [ -> ]I have commended your products when it works. You take in praise/positive remarks easily but when it comes to critical feedback you get easily upset. What's up with that?
I am not advising censorship, or asking members to skew their views, or asking them to hold their tongue if something does not agree with them. All I am asking is that you be fair, and to take a minute to stop and think about what you are about to put on a public forum for the whole world to see.
xxx, in all fairness, if you look back at this, did glace really cause such a terrible reaction for you? If it did then I am truly sorry for that - my mission is to create products that enhance and enrich people's lives, not to cause them any harm.
That's why I don't stock or use estratetraenone or meo-estratetraenone: I know that it's not good for people to use, and won't accept the ruthless profitability model that is all to common nowadays, regardless of their customer's well being.
That's why I don't buy from Chinese chemists who don't give a shit, and who's products are often contaminated with lead or heavy metals. That's why I pay twice the price for pure ingredients from Ph.D. chemists, and that's why I have the ingredients purified before using them if they are impure.
I actually care about this stuff, keeping it safe and healthy - in the end, I'm not as financially rich or profitable, but I can sleep better at night.
I can take negative reviews, that is what helps me to create better products - but when it's unfairly negative, I have to question why. Am I doing something wrong? Are the ingredients not up to spec? Or is this person posting something which is a manifestation of their mood or their unsatisfied high expectations, or is it what someone else said or thought? I take negative reviews and experiences very seriously and try to the root of why.
Also, I really don't think anyone here understands the flowchart of customer acquisition - I've never explained this before, so allow me to now...
Each month I pay a few thousand dollars (about 1-1/2x or 2x what is usually paid for a mortgage) for sponsored links on google, yahoo and bing, when someone types in "pheromones" or "pheromone cologne" or something similar. Try it out in google.
You will see my ad pop up on the side, which reads something like "Experience pheromones - Read real reviews and get real results. Experience it" - the person clicks on the ad and I get charged a few dollars ever time someone does. They are taken to my website, with a link directly to this forum for product reviews - hence, "real reviews, real results."
To my knowledge, I am the only company which is confident enough in my products to do this, and to send potential customers who I paid about $2.50 per click to send to my website. The person is taken to this forum, and has access to all of the reviews from all pheromone companies. Many times they will come here and buy from someone else, so I pay to send traffic to a competitor, and this is fine. Most people will read reviews of my products, and decide to try them out, since the stuff you find on this forum is impossible to make up.
Oftentimes, the customer is so intrigued that they sign up for pherotruth, and become a member here and learn a wealth of knowledge about pheromones. In this way, I'm also helping this community grow.
So I try to keep it as real, as honest, and as genuine as possible. All I ask is that when reviewing a product, if you have something negative to say, please also keep it real, and honest, and as genuine as possible, and I will try my best to achieve 100% customer satisfaction.
I'll post more about this later. I have to go for now, so that I can get back to work - and it really is so much work to try to live up to a high standard, and make a living and a life for me and Amara. I work very hard for less profit than other pheromone companies achieve, so please take it easy, and remember that this is a public forum, and what you say can and will be used against me.
Chris @ Alpha Dream