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Slow orders?
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TheMax
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Post: #21
RE: Slow orders?
12-20-2017 5:33 PM

(12-20-2017 4:35 PM)aceva Wrote:  So, an order placed the 29th of November and which has been in and out of "In Process" since then finally got listed as "Shipped" last night, the 19th of December. No tracking number provided. It's USPS Priority Mail. The damn tracking number is free with priority mail. I'm pretty upset. If this doesn't come in on Saturday, I'm going to chargeback, because this is absolutely ridiculous.

So the conclusion is they do ship your order despite the long processing time.
12-20-2017 5:33 PM
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aceva
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Post: #22
RE: Slow orders?
12-21-2017 10:15 AM

(12-20-2017 5:33 PM)TheMax Wrote:  So the conclusion is they do ship your order despite the long processing time.

I can't say that for certain because they didn't provide a tracking number. They could simply have changed the status in their inventory & order management system to "Shipped" to create an automated email notification that my order was shipped. They'd done that when moving my order to "In Process" initially before moving it to "On Hold." It then spent a fair bit of time "On Hold" and a bit more time back to "In Process."

I am not a happy camper.

This was supposed to ship out via USPS Priority Mail. The USPS automatically provides a tracking number for all Priority Mail shipments at no additional charge. So I'm doubtful that I'm actually going to receive my shipment, as this feels like more playing games to delay. Especially as someone above mentioned they had problems paying for an order.
12-21-2017 10:15 AM
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crashbandicoot
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Post: #23
RE: Slow orders?
12-27-2017 2:17 PM

I placed an order for glace on Dec 1st for glace because Hax messed up my order and sent me m512 instead of x22 oil after several weeks. Thought I was doing the right thing to go back to glace from a reputed company I thought. They sent me an email about not having caps for their bottles 2 weeks later. I sent many emails but no answer and no shipment. Christmas party was a disaster and ended early and my new years eve will be spent alone probably and the girl I wanted to be with is suddenly closed off. She responded very well to glace in the past when we met in the gym last year. I may have to do a charge back finally with both Hax and alpha dream.
Brad from Hax did respond to emails though and apologized but nothing after that.
Alpha dream never responded to any email.
I ordered a month before I needed it just to sustain any mess ups but even a month was not enough. I also ordered to go shine 2 months ago from androtics which hasn't moved at all but at least I know why. Just gonna order hypnotica social and/or aura of amity and/or blissxs, maybe look into core and some others.
(This post was last modified: 12-28-2017 1:20 AM by crashbandicoot.)
12-27-2017 2:17 PM
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crashbandicoot
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Post: #24
RE: Slow orders?
12-30-2017 1:45 PM

Glace arrived today on a saturday in fine shape.
Delivery man knocked around 11 am and handed it to me
instead of the mailbox.
Happy ending, peace.
12-30-2017 1:45 PM
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aceva
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Post: #25
RE: Slow orders?
01-02-2018 10:03 AM

(12-30-2017 1:45 PM)crashbandicoot Wrote:  Glace arrived today on a saturday in fine shape.
Delivery man knocked around 11 am and handed it to me
instead of the mailbox.
Happy ending, peace.

Lucky you. I'm still waiting.... I don't believe they actually shipped this.
01-02-2018 10:03 AM
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aceva
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Post: #26
RE: Slow orders?
01-03-2018 11:36 AM

(01-02-2018 10:03 AM)aceva Wrote:  Lucky you. I'm still waiting.... I don't believe they actually shipped this.

My order finally arrived yesterday, more than a month after the order was placed.

Alpha dream listed the item as "Shipped" and created a USPS label for it on December 19, but didn't provide me the tracking number. When the package got here, I checked the tracking number.

Alpha Dream failed to actually put the package in the mail for NINE DAYS after creating the label and telling me the item had shipped. The USPS didn't receive the package until December 28.

I'm glad I have what I ordered, and I'm glad I didn't have to process a chargeback against Alpha Dream, but this is seriously a shitty way for any company to do business.
01-03-2018 11:36 AM
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Pherouser
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Post: #27
RE: Slow orders?
01-29-2018 4:47 PM

I’m extremely anger. About a month ago i ordered glace and i haven’t gotten anything. I contact them multiple times on costumer service no answer. I also wrote countless emails and nothing. this literally scammed me and if anyone know how to find a way to contact them here please help. And the worst thing is that I can’t get my money back.
01-29-2018 4:47 PM
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