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Customer service
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Fogger
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Post: #21
RE: Customer service
08-13-2017 2:08 AM

(08-08-2017 2:58 PM)Filko84 Wrote:  I have very bad experience with PT!
Delivery was 49 days for Captain Oil and sample of GOA!
Tracking number was not traceable outside US, so I had to go to the post office few time just to check if shipping arrived!
I didn't like the product and few times tried to contact the support with return questions, but never received replay.
I send the product to the address from their website but there is no person at that address to accept it!
After contacting again the support, John told me that will go to the office in 2 days and will send the refund!
14 day later no replay and no refund!

AVOID THIS COMPANY!

Why should we "avoid" PT? I personally have never had an issue with them
08-13-2017 2:08 AM
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FunkyTribe
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Post: #22
RE: Customer service
10-05-2017 12:30 PM

I made my first order on Oct 3 but i didn't see it on my account order page (until now), which mean it's not processing yet.
Try to contact PT via contact page, gmail and PM on this forum, no response.
Is PT usually like this?
10-05-2017 12:30 PM
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BigDickBandit420
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Post: #23
RE: Customer service
10-05-2017 1:26 PM

Wait a day or two. There's no customer service center like big companies have. If it's on your account orders page, it'll probably ship in a few days. 3 - 5 business days is my rule with Apex and Pheromone Treasures. Liquid Alchemy is usually within 24-48 hours. PheromoneXS is 24 hours unless it's a customized order.
10-05-2017 1:26 PM
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DrChocolate
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Post: #24
RE: Customer service
10-05-2017 4:59 PM

(10-05-2017 1:26 PM)BigDickBandit420 Wrote:  Wait a day or two. There's no customer service center like big companies have. If it's on your account orders page, it'll probably ship in a few days. 3 - 5 business days is my rule with Apex and Pheromone Treasures. Liquid Alchemy is usually within 24-48 hours. PheromoneXS is 24 hours unless it's a customized order.



I second this. Same here. I've ordered from PT as well as Apex. Unfortunately they run on their own like a small business. So it's hard for them to answer all the emails right away. Give them a few says. The package will arive as soon as ur local postal service can get to ya. Smile
10-05-2017 4:59 PM
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Post: #25
RE: Customer service
10-06-2017 6:31 AM

Finally got an email from PT, says that my order has shipped..
10-06-2017 6:31 AM
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DrChocolate
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Post: #26
RE: Customer service
10-06-2017 6:45 AM

(10-06-2017 6:31 AM)FunkyTribe Wrote:  Finally got an email from PT, says that my order has shipped..



U'll get it. Trust me. Am betting on me exotic car on this.

Let us know when ya get the package. Smile Am THAT sure. Smile
10-06-2017 6:45 AM
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FunkyTribe
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Post: #27
RE: Customer service
10-06-2017 9:06 AM

(10-06-2017 6:45 AM)DrChocolate Wrote:  U'll get it. Trust me. Am betting on me exotic car on this.

Let us know when ya get the package. Smile Am THAT sure. Smile

Awrait Doc.. but i think it's gonna take a while since i live on the other side of US
10-06-2017 9:06 AM
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BigDickBandit420
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Post: #28
RE: Customer service
10-06-2017 10:46 AM

It only takes 2 or 3 days for USPS to deliver across the country.
10-06-2017 10:46 AM
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